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Voca CIC Administrator's Guide Version 11.1 - AudioCodes
Notice
Introduction
Getting Started
Managing Contacts
Managing Departments
Flow Designer
Configuration
Producing Reports
Call Queue Reports
Report Scheduler
Journey Manager Report
Overall Report
Call Date Report
Drilldown Report
Real-Time Dashboard
Interaction Center Reports
IVR Reports
Actions
Call Dispositions
You are here:
Call Queue Reports
You can generate the following Call Queue historical reports and Real-time dashboard view:
■
Report Scheduler
■
Journey Manager
■
Overall
■
Drilldown
■
Real-time Dashboard
www.audiocodes.com